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Merchant Fulfillment & Billing Terms

Cancellation & Refund Policy

Last Updated: September 2026 • Effective Immediately

Instant Digital Delivery Guarantee

All Oratii services—including our Pay-As-You-Go Credit Sachets (₹49, ₹99, ₹199, ₹1499) and subscriptions—are 100% digital software services. Upon successful online payment verification via our payment gateway (Razorpay), your purchased credits are automatically deposited into your account dashboard immediately with zero shipping delay.

1. Cancellation Policy

a. Pay-As-You-Go Sachets: Credit sachets are one-time, non-recurring purchases. Because there are no recurring subscription charges or auto-debits, no manual cancellation is required.

b. Subscription Plans (if active): You may cancel any recurring subscription at any time via your Account Settings. Upon cancellation, you will retain full access until the end of your prepaid billing period, and no further charges will be made.

2. Refund Eligibility & Criteria

We strive for 100% customer satisfaction. You are eligible to request a full refund under the following verified conditions:

  • Duplicate Charges: If your bank account or UPI was charged multiple times due to a payment gateway processing error or network failure.
  • Unused Credits (7-Day Window): If you purchased a credit package and have not consumed any of the credits, you may request a 100% refund within 7 calendar days of purchase.
  • Platform Outage: If verified technical platform downtime prevented credit delivery or AI processing and our support team is unable to resolve the issue within 48 hours.

3. Non-Refundable Cases

Refunds cannot be granted under the following circumstances:

  • Credits that have already been consumed for speech evaluations, PPT slide analyses, or mock interview sessions (as third-party AI compute costs are incurred immediately upon execution).
  • Refund requests submitted after 7 calendar days from the purchase date.
  • Accounts terminated due to violations of our Terms of Service (such as fraudulent chargeback attempts or bot scraping).

4. Refund Processing & Settlement Timeline

When a refund request is approved:

  1. Our support team reviews and approves eligible requests within 24 to 48 business hours.
  2. Refunds are initiated directly back to your original payment method (UPI, Credit/Debit Card, Net Banking) via Razorpay.
  3. Bank settlement typically takes 5 to 7 business days to reflect in your account, depending on your issuing bank.

5. How to Submit a Refund Request

To request a refund or report a billing discrepancy, please submit your request with:

  • Your Registered Account Email Address
  • Razorpay Payment ID (e.g., pay_...)
  • A brief description of the issue or refund reason

Email your request to: support@oratii.in

Or visit our: Oratii Help & Support Center